Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. During these days I can't reliably use streaming media or anything that relies on a stable connection. RCS Partial Service;CM-MAC. Ill lose connection to all my devices on the network (wifi and ethernet) This is the second modem that I have replaced. Also check for local faults on 0800 561 0061 and make sure all cables and connections are tight and in good condition. DO I need an engineer? 3 weeks ago - last edited 3 weeks ago by Corey_C. Then, try a Hub reset thus. Ran a dedicated line of RG6 quad shield. still getting the same issue. . I had this same issue at the beginning of May, five weeks ago, and it was resolved by the changes made in the cabinet on the street. Using my own router with the Hub3 acting as modem mode. finally had work completed on the 14th April and it’s now worse. The tier 1 triage or whatever it is is. I am making this post to help me converse with support agents. Changed hub. Cable boxes were replaced. Then the other problem is taking forever to log into the hub and when I run a test within the hub my connection drops out completely. RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. I've seen other posts here and they post there. I'm tired of calling customer service to be told "your modem is. Currently I am facing what is deemed as a "service disconnection" for the past 50mins or so based on their checking tool. My upload remains in the 25-30mbps range. 168. . I have had broadband issues for the past 2 weeks, (I work nights so it's been difficult to find time to resolve). Landline via Sipgate. Upstream power levels too high and a huge amount of errors, you probably need a technician’s visit. QuickStart, set up and connections. on 30-05-2022 15:27. We've already. on 04-05-2023 11:40. . I have intermittent service drops and modem resets. This log can be important to the service provider to help diagnose and correct problems, if any should occur. I'll investigate switching back to router mode tomorrow. Faults or Outage. I have a VM Hub 3. (Package is 100 mbps) Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 283000000 -16. Originally Virgin admitted a network fault, I received a text to say it was sorted, but it’s actually worse. Firmware Version: 1. Hey Folks. 0;. I have tried using the Hub 3 in both router and modem mode with another router both resulting in the same issue. this issues started a few days ago , the internet was cutting out and then coming back. I've tried splitting the 2. Ensure there are no “unterminated cable loose ends. After checking everything again, the engineer concluded that we need to change the cable going to the house. 1;CM-VER=3. There are none in my area. 0. 3 3669 6203 5 Locked 40. . 168. RCS Partial Service;;CM-QOS=1. Tudor. Since early June we have all been told that there is a known 'outage' issue and that maintenance work is. - 4768403I always check the Virgin Media service status but there are never any outages in our area at the time. Gosh no wonder the service is unstable. I have had issues since February of my internet constantly dropping all the comcast techs say is that my modem is bad. Hi, I’m on the VM200 package and trying to use ZScaler as part of my employers software. Constant WiFi dropouts. Then switch the Hub back on and leave ~5 minutes. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. There was a storm a couple of months ago which knocked out old cable boxes. Or dial 611 from your Virgin Plus phone. Disconnect all the connections and reconnect to be sure. and this happen intermittently. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi, I have the 350mbps package using it with a hub 3 currently. The VM is still in router mode (pending task to change to modem mode). My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Unfortunately, they are back. Often with the green light flashing on the router, but not always (not for shorter dropouts). on 16-03-2023 18:05. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. i have rebooted all the kit. Hi, As the title says my internet keeps on disconnecting for around 20-30 seconds and then will reconnect. Cables of course checked, hub restarted etc. 4. When the VM router is rebooted the BQM starts reporting correctly for a short time before going red again - see screenshots from previous days. "Partial Service DS only" - sounds like a service issue that would affect the folks local to you. i have rebooted all the kit. Ok, so for at least the past day or 2, I have been having severe internet issues. OK so my story is this as of 9th May : I had a Bigger Bundle M250 package installed on April 21st. Mostly affecting WiFi, though the ethernet connected TV also quite often. Getting a disconnect every few mins, tried to start a chat with VM but no response at all. I r called their useless support - 5377375 - 2Options. This makes work from home almost impossible, and my leisure time is. For immediate assistance, check out the Xfinity Assistant. Damaged Wall socket. The stats below are just after a reboot. on 14-10-2022 17:17. Responses are not instant via the community forums unfortunately, so you might find it better to call to discuss so we can check the services in. But don't log in, just click on the link "Check router status" That'll bring up a window with five tabs. Hi, I've been having a read around the forum and believe I am also experiencing issues that others have reported previously with internet connectivity drop outs, reviewing the SuperHub 3 logs I can see errors referencing SYNC Timing Synchronization failure - Loss of Sync. If you're having problems with your service, you can check for outages and get updates on the current status of the Virgin Plus network in your area. 01-0. Schnief. Best to ring Virgin on or just after 8am on 0345 454 1111 or alternatively you can wait here for a Virgin staff member to pick it up, but unfortunately this will typically be. I found a similar older thread that based on the errors I see in the hub console (lots of alternating "RCS Partial Service"/"Lost MDD Timeout") suggested I post here and maybe a VM technician can have a look, presumably a fault in my area (happy to provide account details and MAC addresses via DM). There was only 1 device connected at the time of the speed test. 16 posts · Joined 2012. Options. Synchronisation failure is where the hub can't maintain a lock on one or more of the 28 channels it uses to connect with the gear in the street. For the past few weeks my broadband connection has been very unstable, very frequent connection drops. I was given I believe a Hub 3 device. 3 weeks ago. From what I can tell, this is accompanied by packet loss and high ping, with the router status displaying "SYNC Timing Synchronization failure" and "RCS Partial Service" messages whenever it happens. My router doesn't respond to pings on the WAN network, so external BQMs don't work, but here's an outgoing ping every 20s - which does miss some of the dropouts, but is still perhaps useful: 0 Kudos. Networking and WiFi. on 04-06-2022 15:44. Note: in the event of a power. What are the reasons for RCS partial service? A modem will be in a partial service mode if it’s functioning with any subset of channels in TCS – Transmit Channel. Business, Economics, and Finance. Moved all Wi-Fi Pods to be closer to hub - reset multiple times - nothing online no matter how long left. I’ve either got a good service or no service. Let me start by saying yes all connections have been checked the device has been restarted and reset. Context for this is while playing online games, especially FIFA, I am able to get relatively good ping (generally between 12 and 24) however every game feels so laggy and delayed. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. . There was a suggestion of work in my area that day 12am-5am, but it was later this day I. Boosted the signal, the power levels improved but 3 channels are still below the threshold and packet loss came back. Hi Community, I've been having issues recently with "No Ranging Response received - T3 time-out"'. Click on the “> Check router status” button. 7 33. Switch the Hub off and unplug it from the mains supply for five minutes. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. . But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. For the last two weeks or so, I've been experiencing packet loss and latency issues. . Recently moved into a new build, there's not a lot of people living in the houses on my street yet. - wired I have made sure all connections are finger tight. 1;CM-VER=3. There is an orange light on the Hub3 but our broadband connection disappears and we lose inter. I phoned VM Support and they asked me to reset my HUB 3. 3 3558 5346 7 Locked. Re: 1. This is such a pain as it happens at least once every hour. Monday I had the same issue, yesterday was fine now again the issue is back PING ms 9 DOWNLOAD Mbps 386. Problem is with wifi and wired and has been getting worse over the past few days. When I plug the CAT5 back in I can log in and inspect the event log. VM will not dispatch any technicians while an area fault exists. . Hi, pretty much this past week my wifi (Hub3) has been disconnecting at least once an hour. Tuesday, January 18th, 2022 8:38 PM Closed Hi uncorrectables, RCS Partial Service, and Sync Timing Synchronization failures I've had this issue before and technicians replaced the dropline from the street, and the coax inside the house to no avail. . 0 Kudos Reply. 1 router mode or 192. Yet still getting t3 timeouts . Everything seems to be doing fine except gaming. Look at the boxnoutside the wall and changed things . I've had a look at the network log in my Hub 3 and can see various errors - RCS Partial Service, T3 Timeouts, Sync Failure etc. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK. I've replaced the cable modem (swapped from the current SB6190 to older SB612…Hi, I'm trying to sort out the internet for my mother. 168. I have checked both the online fault checker and the phone one T. I. virgin media intermittent issues - Spoke to VM c/s - about this constant disconnections. CM restarted itself while I was at home during the day on Tuesday 8th. Never really had any reliable service from Virgin Media and even switched to Virgin Media Business but they never fixed anything (horrendous customer service and held me to their 2 year contract) and just keep saying area faults and left back for residential (100MB). The drops usually last less than 1 minute but can range up to 2 or 3 mins. Will probably need a technician visit to resolve, unless there is a local area issue. Hi all Hopefully someone can assist. On top of the daily outage between midnight and 1am ( which have been happening since 2020), we have now getting regular outages throughout the day. RCS Partial Service;CM-MAC=xx;CMTS-MAC=xx;CM-QOS=1. Open a web browser and go to 192. Dave. Check and made levels fine . They even ran a new line to my house. 2 37 256 qam 2 3 154750000 5 38 256 qam 3 4 162750000 5. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tudor. The fault reference is: F009373103. Thank you for replying Carley. We are on Volt M350 Fibre Broadband and get really good speeds most of the time. 3. Click on the “Networking” tab. I've reset the modem and unplugged/replugged the cables. " "RCS Partial Se. When the internet connection drops, modem reboots and internet access is then restored. Usually while checking Hub logs quickly I can notice a clear connection between Downstream Channels power drops and RCS errors appearing, however signal then gets back to normal until next outage. 21-09-2022 00:09 - edited 21-09-2022 00:14. I'm getting to the end of my rope with the tech service support I have so far received. I set up a broadband monitor and this is a typical output: I used the VM online service check and it said that there are no issues in my area, but stated there was an intermittent fault on the signal. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. No reported faults in my post code. QuickStart, set up and connections. 2. 1) Try the “check service,”Area status webpage" (link at top right of this forum) 2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. . 168. High Post RS Errors Count, SYNC Timing Synchronization failure, high internet latency. That happened twice. Internet Still Randomly Disconnecting After Engineer Visit. Are you having the issues on devices connected on ethernet cables as well as on wifi connected ones? To see the network disconnections and keep a daily record, If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues,. _____ First check for any “known network faults” As well as trying the “check service,”Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. . Well guess what I have bought multiple modems and still have the same issue. Yet my internet is still dropping. . My internet drops out multiple times a day (both wired and wireless) and I have tried going through VM - 4986556RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1. It'll be a bit disruptive for my work so might be a while before I can do that. Now it has gotten so bad I am lucky if I stay online for 15 minutes at a time. Joining in. Solved: Hi, I have VM 500mb package. SYNC Timing Synchronization failure - Loss of Sync and RCS Partial Service;CM-MAC. Yes, status checking works the same way in modem mode: Pull up the log in page for the hub. . 35 Mbps, 16 Mbps, 22 Mbps, 55 Mbps, 83 Mbps, 185 Mbps, 223 Mbps, and what i should be getting - 277 Mbps. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. 0 and my vpn work connection so much so that I have now got a secondary 11Mbps ADSL line that works better (Seriously no Dropouts), this has been affecting me WFH and also my work only has so much patience. 3 40 256 qam 4 5 171000000 6. Itermittently all devices will be disconnected with no internet and after a short while will reconnect. Re: SYNC Timing Synchronization failure - Loss of Sync & RCS Partial Service. TV via Freeview and smart TV apps. on 30-06-2022 14:21. 2. Hi folks. 1). The connection from the outside service is a straight run of coax. hi there, any help would be great, ive been trying to figure out for ages why my internet is so slow during the day. 45 My normal upload. 3 3756 6376 4 Locked 40. I've checked the router logs and it's showing constant warning and critical messages. The wifi speeds are good when it works but drops out many many times a day. on 04-11-2021 23:42. Make sure all cables and connections are tight and secure and not kinked. Thanks so much for your private message and confirming your address, I have now booked you a visit for the serviceissue – you can check the date and time via your online account here If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Forum Team In response to syzygysteve. You may need to be the first to report this fault. Hope you're well. . They died. Hi all, I am having an issue with my broadband. 1;CM-VER=3. It monitors your connection 24/7 and provides diagnosis of any. Shows full signal. 0 hub seems also to have very low range since I get only about 20 Mbps on. Re: Intermittent "Timing Synchronization failure - Loss of Sync". But any devices connected to ethernet (laptop, desktop or ps4) have suddenly been providing poor speeds over the last week. 9 40 256 qam 3 4 163000000 6. I’m on a hub 3. I would like to add only my download speed is affected. Started to notice problems when I was unable to sync to server on farm sim 22. Now over the last month it’s become unbearable with low connectivity speeds (Wi-Fi and cable) frequent disconnects. 1;CM-VER=3. and also a lot of errors saying "RCS Partial Service" (i will post the logs below so you can see)There is nothing you need to do at your side @Trundlore, the power levels are still showing out of spec and looks as if they might be slowly rising from what you have posted on the community as I can see a few over 10dBmV. 1;CM-VER=3. After being told the issue was my previous Arris SB6141, I went out and bought a new Arris SB6190. Damaged Wall socket. To just to keep you updated we have now been advised there is a reported area fault in your area. I'll triple-check my coax connections but I'm pretty sure they're fine. on 24-08-2022 11:48. 100. I had very similar problems when I first got my Virgin Box a year ago and those problems got thankfully fixed. I have intermittent service drops and modem resets. Here are the Hub3's stats (Sorry about the awful formatting): Downstream bonded channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel IDHi All, first post here, and its for syc timing errors. 1 38 256 qam 4 5 17. Re: Outages, Packet Loss, Slow Speed. Websites, Videos, Streaming all seem perfectly fine but. 1 modem mode. Non-Stop RCS Partial Service/Lost MDD Timeout Errors. . The 3. Gateway IPv4 address is valid. This is an SNR fault. 27-03-2023 09:09 - edited 27-03-2023 09:13. I called Comcast and they sent a refresh signal but the issue remains. Probably in the green boxes (some areas grey) in the road. 0;. GameStop Moderna Pfizer Johnson & Johnson AstraZeneca Walgreens Best Buy Novavax SpaceX Tesla. I contacted them through complaints, they responded a. Daily Intermittent Disconnects. Ever since then, I've had repeated issues with the broadband dropping / becoming non. RCS Partial Service;CM-MAC=40:0d: xx:xx:xx:xx;CMTS-MAC=00:5f: xx:xx:xx:xx;CM. - 5415123When we run the checks on the service we do require any third party equipment to be removed and for the router to be in router mode so we can identify if the issue/fault lies with our own equipment. . 2nd engineer provided me with a replacement hub 3. for almost 2 years now on the VM100 package I’ve worked from home with no issues. I have been having problems with my internet since April. (see bqm below). 0. Open a web browser and go to 192. Joined virgin 2 months ago and the experience has been awful. on 23-06-2020 07:01. Thanks for the reply. But your BQM is difficult to interpret. 9. Hi for weeks been having packet loss and problems with the upstream qam where one of the channels is stuck on 16qam and won't change, - 5369032Consistent Packet Loss. Monday 31st July: I just can't deal with the virgin media phone line, no offence, but if you work for the Virgin Media customer support lines I've probably not spoken to you. Forgetting the networks on all of my devices after making any change. Tried the service status on the virgin media website (it says we can't see any issues affecting your zone, but if I go into broadband and test hub it says "looks like there are issues in your postcode affecting. 6MHz channel has noise that causes the modulation to fall from 64QAQM to 32QAM. I am including the logs as well as the BBM stats. My latency is 11ms and packet loss is 0. No spitters or any other device in the line. Trying to work from home with 500Mbps broadband package but for the past several Months I am having severe issues with Hub 3. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 16/3/22 4/3/22 14/2/22 5/2/22 25/1/22 9/1/2. Check for local issues again on 0800 561 0061. Seeing RCS Partial Service and SYNC Timing Synchronization failures every few minutes. Call this in as a fault, the engineer is required either to fix the local service or to sort out your line. It has been around 3/4 months my Virgin Broadband is highly unstable: the devices that have mainly been affected are WiFi, but now I started encountering issues with my PC too, that is connected via ethernet. Having access to Cisco Thousand Eyes, managed to determine my Virgin hub had a DNS loss of about 25% throughout the day. 3 weeks ago. Also check all cables are in good condition and all connections are tight. The upstream stats aren't great and the 23. Log shows a few criticals and warnings: RCS Partial Service and also. NickRaske. Since Friday everything had been working as expected, Hub 3 in modem mode, and RT-AX88U in Automatic IP. The statuses listed show the connection state of the cable modem. 0's logs today, and saw constant "SYNC Timing Synchronization failures/RCS Partial Service" errors. by 12:00, no-one had turned up and I had not received any communication from Virgin Media. I have a hub 3. For any VM staff reading this, I ask one thing, please read through the other VM community posts I've included at the bottom of this post as they all seem to match. My hub loses connection to the Virgin network every 2-3 hours, and sometimes - up to 2-10 times in a quick succession (say, every. Re: GIG 1 Slow Speed. I've got a Hub3 in modem mode and my systems are experiencing problems through ethernet not just wifi. 1 38 256 qam 1 2 147000000 7. None of these seem to have fixed the problem. Called again spoke to second line support who confirmed there was still an issue and t. Please can you look into this? Network Log Time Priority Description 13/04/2023 10:46 Warning! RCS Partial Service;CM-MAC= 13/04/2023 19:34 Warning. Log pasted below. We would like to show you a description here but the site won’t allow us. I am very sorry to hear that you've been experiencing some broadband issues recently. Now the issues are back again. post and pre RS errors way to high aft Refresh data Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 139000000 7. The broadband connection check on the Virgin Media website says it will take up to 30s but never completes (dev tools in Chrome shows it keeps calling to the server and receiving a 400 response hence why it doesn't complete). Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot. on 04-01-2023 19:43. At first we thought it was the hub, which we’ve had for a considerable time, and arranged for an engineer to install a new hub but it is still happening. Normally it shouldn't affect you because your cables are shielded. 0 is normal. High Power Level, low SNR, RCS Partial Service in Networking and WiFi 48 minutes ago; High Power, low SNR, RCS Partial Service in Networking and WiFi 56 minutes ago; Virgin SMTP not accepting outgoing Virgin email in Email yesterday; Hub 5 in Networking and WiFi yesterday; Internet connection very unstable, constant ping spikes. . VM very slow on reaction and underestimate the situation. I've been experiencing interruptions to service recently which is very unusual, everything is normally very stable. " "Unicast Ranging Received Abort Response - initialising MAC. Hi, this may be a somewhat lengthy post, I'll have to split hub readings from the other day / after a restart today. Hub 3 is in modem only mo. 1 router mode or 192. My internet connection drops almost every day. Really variable performance Virgin Hub and Google Mesh in Networking and WiFi yesterday; Need a WIFI POD is very bad unable to cloud game in Networking and WiFi yesterday; High Power Level, low SNR, RCS Partial Service in Networking and WiFi yesterday; High Power, low SNR, RCS Partial Service in Networking and WiFi yesterdayWhat does RCS partial service mean? Receive Channel Set A modem is in a partial service mode of operation any time it is operating with a subset of the channels in the Receive Channel Set (RCS) and/or Transmit Channel Set (TCS) because a channel has become unusable, either due to an inability to acquire a channel or because. . 0; 10/05/2019 16:13:15: critical: No. Have a lot of SYNC Timing Synchronisation Failures turn up in my logs with the Internet basically stopping every 5-10 minutes and then recovering. . Hi temjin1997! 👋 Welcome to the community - thank you for posting!. Click on the “Upstream” tab, copy the text and paste into your reply. Sync Timing/RCS Partial Service failures every ~6 hours. Click on the “Upstream” tab, copy the text and paste into your reply. All phones for technical faults are handled by call takers in India who read from a script and it appears that they don't have a clue about the issues. 0. 8. Yes I am still having the issue every 30mins, I want to mention the Virgin Media plan is under a different name just incase I dont show up on your systems that is why, however, that BQM I sent. 1 hub settings looks like: “SYNC Timing Synchronization failure - Loss of Sync;CM-MAC= ;CMTS-MAC=**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. Super solver 1,008 Views Message 12 of 45 Flag for a moderator. Last couple of days my BQM from Thinkbroadband looks awful and seeing drops and disconnects both on work VPN and also when gaming. Any ideas please? Wireless (On (2. 3 4334 5963 2 Locked 40. Our broadband in this area has never been stellar, with at least 6 technician visits, 2 hub replacements, exterior cables relaid, attenuators added and removed, cabinet connection reshuffle, etc. Etherne. Click on the “Upstream” tab, copy the text and. I always check the Virgin Media service status but there are never any outages in our area at the time. Been having issues with my Internet for 4 weeks now. 4 40 256 qam 5 6 1. Hi, Would someone kindly translate the hub settings below into English for me, and tell me what is going on. We would like to show you a description here but the site won’t allow us. We had 2 engineer visits: 1. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box (no “staples, etc. 3 consecutive days of full service outage. I have been having issues with Virgin Media broadband for 2 weeks now. Hi, I have recently (christmas week) upgraded my hub 1 to a hub 3 and since this change my internet seems to drop out randomly for no reason what so ever, I'll be in the middle of something on WoW and my connection just drops out of nowhere and my ping skyrockets and then is disconnects me from the game completely, but onmly for around. Ok, so for at least the past day or 2, I have been having severe internet issues. Options. RCSとは、リッチコミュニケーションサービスの略であり、SMSの代わりとなるサービスの規格です。. 2 weeks ago. called VM and the automated system said they needed to send a signal to the kit, did. Patiently looking forward to a FTTP choice in my area. Takes forever to log into hub and run a test connection drops out on everything. In the Hub (acting as Modem) logs I have a number of entries (at odd times) referring to "RCS Partial Service Error", "No Ranging Response received" and "SYNC Timing Synchronization failure". I was hoping someone could shed some light on what is going on, we seem to be getting lots of POST RS errors and the occassional timeout. 06-05-2023 15:21 - edited 06-05-2023 15:37. My hub says generally says that there is nothing wrong, I reset the hub and its fine for a while, sometimes a day or two, sometimes an hour or two, sometimes a minute or two. Click the lower link (Share Live Graph) then click generate. RCS Partial Service;CM-MAC=4**:23;CMTS-MAC=00:01:5c:a0:94:be;CM-QOS=1. . Hello, I'm getting terrible ping spikes and multiple errors in the log. Options. ANY packet loss while gaming causes rubber banding and disconnections. Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 1 387000000 -2. These are the parts I could find, they were screwed into the end on the coaxial cable. I've done the usual - reboot hub, check coax connections etc. I have rang 150, I have rebooted the modem a number of times, I have used the link sent to me via a text, a totally pointless feature as all that does is go over things I have already done.